Privacy policy


This Privacy Policy describes how Hapik collects, uses and discloses your personal information when you access or use our website, or when you visit one of our Hapik climbing centers. This Privacy Policy also describes the rights and choices you have with respect to your personal information.


We may collect personal information about you in the following ways:

 Data you give to us:

  • Data you give to us when you register to use our services

  • When you talk to us on the phone or at one of our centers

  • When you use our website

  • When you sign up for gift card registration

  • In emails or letters to us

  • If you take part in our competitions or promotions, including friends of Rock Up

  • When you give us feedback

Data we collect when you use our services:

  • Payment and transaction data

  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our separate cookies policy) and other internet tracking software

Data from third parties we work with:

  • Social networks

  • Public information sources

  • Agents working on our behalf

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity data – name, title, date of birth of children using our services.

  • Contact data – location, postcode, email address or telephone numbers.

  • Transaction data – details of services you have purchased from us, including date and time of booking and spend in relation to that booking.

  • Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

  • Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain events that we offer).

  • Usage data – information about how you use our website, products and services.

  • Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.


We use your information, including your personal information, for the following purposes:

  • To create and manage your HAPIK account including your waivers;

  • To process and deliver your booking;

  • To manage payments or collect and recover money owed to us;

  • To manage our relationship with you - including notifying you about changes to our terms or privacy notices;

  • To share with you information that we think you may be interested in, such as promotions, savings, contests, and other marketing communications;

  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;

  • To support our own internal business purposes, such as for data analysis, audits, security and fraud monitoring and prevention, developing new products and services, and improving your experience at our parks and on our website and mobile application.


We may share information about you, including your personal information, with third parties in certain circumstances, including:

  • With affiliated businesses, such as other centers or companies within the Hapik group and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership to help maintain and improve our Services and other offerings.

  • With business partners and other third parties, such as promotional partners with whom we partner to offer contests or other joint-promotional activities.

  • With the general public, if you choose to participate in our publicly available blogs, online forums, and testimonials. When you participate in one of our blogs or online forums, or submit a testimonial to us, the information you include in your content (including your personal information) may be available generally to the public. If you choose to share your activity information while enjoying our parks, your information may be shared on our leaderboards.

  • With service providers, who may have access to or need to process your personal information in order to provide us with services. These services may include, among other things, to help us fulfill your requests, to create or maintain our databases, to research and analyze the people who request products, services, or information from us, to prepare and distribute communications, to respond to inquiries, to deliver advertising-related services such as reporting attribution, analytics and market research, or to process payments.

  • When we believe we should, or need to, share your personal information with law enforcement. For example, we may provide information to law enforcement agencies if we believe that you have violated our policies, or the release of your information may protect the rights, property, or safety of us, or another person.

  • When we believe we should, or need to, share your personal information pursuant to a legal process. This may include sharing your information with government entities, or third parties in response to subpoenas, court orders, or other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.

  • If we, or any portion of our business or assets, are acquired, we may share your personal information with the acquiring company. We may also share your personal information with a third party in the context of a merger, reorganization, divestiture, restructuring, reorganization, dissolution, bankruptcy or other business or corporate transaction.

  • We also may share your personal information with third parties as disclosed to you at the time we collect your personal information or pursuant to your consent.


A “cookie” is a small text file that a website stores on an internet browser to remember and obtain information about the website user. We use cookies to enable and enhance your experience on our website, gather analytics information that helps us improve the website, and to target you with advertisements based on your behavior and perceived interests. We also use cookies to identify the different devices you use to access our Services, which allows us to get a complete view of your interactions with our Services. In particular, the Services may use Google Analytics to help collect and analyze certain information for the purposes discussed above. You may review Google Analytics’ security and privacy principles by clicking and opt out of the use of cookies in web browsers.

We also use web beacons in certain emails we send to you. Web beacons help us know whether you respond to or interact with our emails, which lets us evaluate the effectiveness of our emails.

You can control how cookies and other data collection technologies impact your experience on our website and app by:

  • Configuring your browser to reject all cookies or notify you when a cookie is placed on your browser. Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences

  • Disabling web beacons by turning off the HTML display of the email message

  • Opting out of targeted advertisements by visiting If you opt out of targeted advertisements, you may still see advertisements, but they will not be tailored to you.


You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below. 

  • You can ask us for a copy of the personal information which we hold about you, by contacting us via the email, telephone and address listed at the end of this Privacy Policy. 

  • We rely on you to ensure that the personal information we maintain about you is accurate. If you believe we have incorrect information about you, please contact to request that we correct your personal information.

  • You may opt out of our marketing emails by clicking the “unsubscribe” link in any marketing email you receive from us. Please note that if you unsubscribe from marketing emails, you may still receive non-marketing communications from us via email, such as those about your account or ongoing business relations.

  • You may opt out of receiving text messages by texting the word “STOP” in reply to one of our text messages, or by following other unsubscribe instructions provided in the text message. We may send you one additional confirmatory message to let you know that we have received your request.

  • If you use our mobile application, you may opt out of receiving push notifications by changing the preferences or settings of your device or the mobile application.

  • You may prevent us from tracking your mobile device’s geolocation by turning off the location services on your device or modifying your location tracking preferences in your device.


Residents of California should be aware that California law affords them certain rights regarding their personal information. In addition to the rights and choices included above, if you are a California resident, you have the following additional privacy rights with respect to the personal information we collect about you:

  • You may request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including the categories of personal information we collected about you, the sources of that personal information, the categories of third parties with whom we shared or sold your personal information, and our business or commercial purposes for collecting, sharing or selling your personal information. You may make this request for information no more than twice in a 12-month period. This Privacy Policy generally describes how we might have collected, used, disclosed, and sold your personal information in the last 12 months.

  • You may request a copy of the specific personal information collected about you during the 12 months before your request. You may make this request for a copy of your personal information no more than twice in a 12-month period.

  • You have the right to request that we delete your personal information that we collected from you and retained, subject to certain exceptions.

  • We do not sell your personal information for money, but we and our business partners use tracking technologies to help us to understand our customers and visitors to the Services, to enhance your online experience, and customize our offerings in ways that may be deemed a “sale” of personal information under the California Consumer Privacy Act (CCPA). This includes working with third parties such as ad networks that collect personal information via tracking technologies to serve personalized advertisements on and off our Services, providing us with data collection, reporting, and ad response measurement. To the extent we or our partners use such technologies on the Services, we offer an opt-out as discussed below.

  • We do not knowingly sell or otherwise disclose the personal information of minors under the age of 16.

  • You have a right to request that we do not sell your personal information to third parties. If you wish to exercise any of these rights, you can email us at Please note that your request is in relation to your California Privacy Rights. 

  • We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights. 


We take reasonable steps to keep your information safe; however, no internet or email transmission can be guaranteed to be secure. We encourage you to take reasonable precautions to safeguard your personal information by, for example, maintaining the confidentiality of your account log-in credentials.


You must be at least 13 years old to use the website and mobile app. If you are a parent and believe we may have inadvertently collected personal information from your child through the website or mobile app, please notify us immediately by sending an email to and include “Children’s Privacy” in the subject line.

Additionally, if you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have publicly posted to our Services.  If you would like to request removal of content or information, please contact us at  Please note that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the Services


We are committed to complying with this Privacy Policy and the data protection laws that apply to our collection and use of your Personal Information. We are located in the United States, where the laws may be different and, in some cases, less protective than the laws of other countries. By providing us with your Personal Information and using our website and mobile application, you acknowledge that your Personal Information will be transferred to and processed in the United States.


Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.


We reserve the right to modify or change this Privacy Policy at any time by posting the revised Privacy Policy on our website. We will take reasonable efforts to notify you in advance, such as by email, through notice on our website, or at our park, if we make any material changes to the way we collect, use, and share your personal information.


You can contact us at:



10710 YONKERS, NY